Are your items authentic?
Yes. Every item we sell is inspected and verified by our experienced authenticators, and backed by our lifetime authenticity guarantee.
Can I get an Entrupy certificate?
Yes, for bags. Tick the Entrupy authentication option before checkout. The certificate carries a fee, shown at checkout.
How do I pay?
At checkout by card, PayNow or bank transfer. For the bank transfer price, WhatsApp us on +65 9667 2207.
Can I reserve a piece?
Yes. A 10% deposit reserves a piece: WhatsApp us on +65 9667 2207 to arrange it. The balance is due within 2 weeks, and the deposit is not refundable.
How much is delivery in Singapore?
Delivery in Singapore is free. Orders below S$800 go by NinjaVan courier in 2 to 4 working days. Orders of S$800 and above are hand delivered by our own driver.
Can I collect in person?
Yes, at our showroom by appointment.
Do you deliver overseas?
Yes, at the customer's cost. WhatsApp us for a quote before you order.
Can I view a piece before buying?
Yes, at our showroom by appointment: 180 Paya Lebar Road, #02-07F, Yi Guang Building, Singapore 409032.
Can I return or exchange an item?
All sales are final. There is no exchange or refund unless an item is proven not authentic by the brand or a reputable third party, or arrives damaged or not as shown.
What if my piece arrives damaged?
WhatsApp us with photos. We look at each case, and if the damage or difference from the photos is our fault, you receive a full refund.
How do I sell or consign with you?
See Sell or Consign with Us for the steps, fees and payout times.