Refund policy

Last updated: 17 October 2026

Every piece we sell is one of a kind and pre-owned unless stated as brand new, and its condition is shown in the photos and the description. For this reason, all sales are final: we do not offer exchanges or refunds for a change of mind. The exceptions below always apply.

1. If a piece is not authentic

Every item we sell is covered by our lifetime authenticity guarantee. If a piece you bought from us is proven not authentic by the brand or by a reputable third-party authenticator, we will refund the full purchase price. Please contact us with the written result, and return the piece with everything it came with.

2. If a piece arrives damaged or not as shown

If a piece arrives damaged, or differs from the photos and description, please tell us. We look at each case on its own: the degree of damage, or what was not shown. If it is our fault, you will receive a full refund.

3. How to tell us

WhatsApp us on +65 9667 2207 or email info@dluxetribute.com.sg within *Required of delivery or collection, with your order number and clear photos. Please keep the piece, its packaging and everything it came with until we have replied.

4. How refunds are made

Once we have agreed a refund and received the piece back, we refund the original payment method. We will arrange the return of the piece with you.

5. Deposits

A deposit paid to reserve a piece is not refundable if you decide not to complete the purchase.

6. Your rights under Singapore law

Nothing in this policy affects your rights under Singapore law, including the Consumer Protection (Fair Trading) Act and the Sale of Goods Act.